10 Common Customer Questions Your AI Chatbot Should Always Answer

Setting Up Your Chatbot's Knowledge Base

When training your AI chatbot, it's best to start with the most common questions your support team receives. Here is a checklist of 10 essential queries every chatbot should be ready to answer.

1. Pricing and Plans: 'What are your monthly subscription plans?'

1. Refund Policy: 'How do I request a refund if I am not satisfied?'

1. Payment Methods: 'Can I pay via UPI, GPay, or Net Banking?'

1. GST Invoicing: 'Do you provide valid business tax invoices?'

1. Setup Support: 'How do I embed the chat widget on my custom site?'

1. Operating Hours: 'What are your support team's working hours?'

1. Contact Options: 'How can I speak to a human or reach customer support?'

1. Security and Data Privacy: 'Is my training data safe and secure?'

1. Trial Period: 'Do you offer a free plan or trial period?'

1. Bulk Order Discounts: 'Do you offer custom pricing for large agencies?'

By preparing clear answers to these common questions, your AI chatbot will resolve up to 70% of customer support queries instantly.